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Legalzoom.com Complaint - Paid $1,016 for highest level of service and Legalzoom told me I did not file the correct document - so I got the wrong corporation and paid double taxes! - "Complete Incorporation"
Legalzoom.com Complaint

Legalzoom.com Complaint

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Paid $1,016 for highest level of service and Legalzoom told me I did not file the correct document - so I got the wrong corporation and paid double taxes! - "Complete Incorporation"


I bought legalzoom's highest level of products and customer service for $1016 - simply to create a S corp. The regular cost was supposed to be about $300, but I wanted piece of mind so I got their highest level of support. A year later, my accountant says "Why do you have a chapter C corp? What happened to your chapter S?" I called legal zoom and they said that they sent me the documents to file the chapter S, but that I didn't send them back. When I asked why they didn't follow up and where the tracking # for the package was, they said it was my fault for not sending in the proper documents and it was now too late. When I asked again for the tracking #, they said it was sent and ignored me. When I asked about their "Peace of Mind Review%u2122", they said it was too late. Yes, it was my fault because Legalzoom did not do their review... That is the customer service I got for an extra $700. It's my fault for not filing the proper documents? What did I pay them for?!? So, I had to file my taxes as a chapter C and got double taxation - costing me $20k more in taxes!! How can I hire someone to file the proper documents and I get blamed for not filing the documents?!? Get a CPA or a lawyer. Trying to save money with legal zoom with get you in trouble or cost you $$$.


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Comments


LZserve says: (5 years ago)
 0
We apologize for the experience you've had with LegalZoom. Our goal is to make every Customer happy with our products and service and it seems we clearly missed the mark with your situation. I want to resolve this for you. Please contact me at Chyna@lzserve.com. I look forward to hearing from you.




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