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Legalzoom.com Complaint - LegalZoom.com - LLC Express Gold , Unable to fulfill agreement, Charged 3.5X normal package fee but takes as long as normal package - LLC Express Gold Package
Legalzoom.com Complaint

Legalzoom.com Complaint

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LegalZoom.com - LLC Express Gold , Unable to fulfill agreement, Charged 3.5X normal package fee but takes as long as normal package - LLC Express Gold Package


This review has been resolved or replied to by this company.
I used LegalZoom's services to setup an LLC and paid for the Express Gold package (which includes expedited state processing) as advertised to be completed within ten business days. It takes longer than 10 business days. When I called to query, they said it takes about 25 days (just as long as the normal service offering) in some states such as CA. They refused to compensate for the delay when I called. This is very misleading and disappointing, this delay was not mentioned on the confirmation order. I would not recommend LegalZoom's service to anyone I know. They do not deliver as they advertised.


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Comments


LZserve says: (6 years ago)
 0
We're sorry about your experience with LegalZoom. Our aim is to provide exceptional care to each Customer, and it seems we fell short of that goal in this situation.
Unfortunately, entity filing times vary from state to state, and many experience backlogs due to budget cuts. Additionally, the IRS website has occasional technical difficulties. These delays are beyond LegalZoom's control and we apologize for any inconvenience that this may cause your business. It is very important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. Please contact me directly at Chyna@lzserve.com, I look forward to hearing how we can make this right!




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