Legalzoom.com Reviews and Complaints

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Legalzoom.com Reviews

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  • Legalzoom has quality problems



    I used Legalzoom to create a will 7 years ago and again yesterday. In that time, it is clear the quality of Legalzoom has gone downhill. The website is very slow at peak times, almost impossible to use. The will-making process moves you from screen to screen but there is very little help, and many times it's not clear which way you should go. My will arrived in the promised time, but a piece of it was missing, and they had to resend it. The phone support is pretty good, However, I was asked before one of the calls if I wanted to give some customer feedback, but I was never given the... More...
    (Legal Services)
    gonehikingva's Picture   gonehikingva    1 Comments   Comments
  • LIARS!!!!



    I applied for a trademark and used Legal Zoom to help fill out the application. They talked me into applying for the wrong category for my business. Now the trademark will not go through and if it does, it will not be for what I want. I called Legal Zoom and cried over the phone about this. The Putz who was supposedly trying to help kept me on the phone for an hour and said that I NEVER called Legal Zoom. They could not find one phone call conversation I had made regarding the issue. Then when he said, "Hey I spent nearly an hour trying to help you", he expect me to fall down to... More...
    (Legal Services)
    BADpeople1's Picture   BADpeople1    1 Comments   Comments
  • LLC Revision - Lied to about status of current LLC



    It doesn't stop there. I needed our Company LLC Revised, Annual Report Updated, and to know the current status of our LLC (Active, Inactive). They first told me my LLC was in bad standing and needed to have it's anual report updated. Total Charges were to be $120.00. I told them I'd call back the next day. --- NEXT DAY: Steve (same guy I spoke to the day before), tells me my LLC has been dissolved and I will need to pay a total of $297.00 to have it Reinstated quickly, Update the Annual Report, and have a change of Management/Address Revision. ***RED FLAG**** I... More...
    (Legal Services)
  • Legalzoom and National Registered Agents are Scammers



    I formed an LLC through Legalzoom in 2008 and dissolved it two years ago, yet I still keep getting charged by National Registered Agents for services for a company that doesn't exist. Legalzoom doesn't tell you that you are being signed up for this service, and when I called to cancel I was told I had to submit it in writing, but still has to pay. Nice way to rip people off. I am not paying a cent. My company has been dissolved for two years, so no services were rendered. I will never use Legalzoom for anything again and I suggest others to stay away as welll. More...
    (Legal Services)
    Mcs316's Picture   Mcs316    2 Comments   Comments
  • Fraud charges on credit cards



    I also ordered the LLC small business forms and was charged a fee of $158.95 and received an email confirmation number for that transaction. Then on my next visa billing statement I see another charge for $159. for a registered agent fee that I never ordered or agreed to pay for. I called Legalzoom and was told that I ordered that service and for it get cancelled I had to send in a form to the Departemnt of Commerce and Consumer Affairs office and pay them a fee to change from their service agent to being my own agent. I received the forms from Legalzoom to see that they have me with a... More...
    (Legal Services)
    alii's Picture   alii    2 Comments   Comments
  • Legal Zoom Horrible Service and Knowledge!



    This review has been resolved or replied to by this company. I filed an LLC with Legal Zoom on Sept.24th and was told it would take 20 days to complete, even less because NY Clerks Office is pretty quick and not overloaded with work. I received my LLC package 40 days later!!! Not only that but the LLC address clearly stated a Brooklyn Address, however, Legal Zoom filled it as NEW YORK county. Brooklyn is KINGS county! Seriously? The sole purpose of hiring a company to file for you is to avoid the headache of filing one on your own. To make matters worse, I was told by Legal Zoom that I would have to pay additional fees in order to correct a mistake... More...
    (Miscellaneous)
    KristinaNet's Picture   KristinaNet    2 Comments   Comments
  • Legal Zoom



    This review has been resolved or replied to by this company. Legal Zoom made several mistakes that delayed process of registering business with the state by 2 mos. The State sent Legal Zoom letter suggesting postponing registration just 3 weeks (until new yr.) to avoid filing & paying annual fee twice. Owner got the copy of that letter directly from the state; not from Legal Zoom, but only after LZ had registered my business. Legal Zoom would not honor satisfaction guarantee. I paid Legal Zoom many times more than if I went directly to state agency. I thought I was paying for reg. for 501(c)(3). I only got name reg. with the state which... More...
    (Legal Services)
  • Divorce



    Amazing!! I was in the Army stationed overseas and could not get one lawyer in the states to pick up my divorce case and file the paperwork. I finally went through Legalzoom as a last ditch effort. All I gotta say is that it was fast, easy, and inexpensive!! I was so pleased with the outcome. I filed the paperwork all while being stationed overseas and the only time I had to show up to court was to finalize my divorce. I would recommend this service to anyone looking to dissolve their marriage. More...
    (Legal Services)
    Jldivel's Picture   Jldivel    0 Comments   Comments
  • They Suck



    I am an attorney and tried using them for incoporating. Well, you do not even get what you pay for with them. Poor service. On hold for chunks of time. Mess things up and wait for you to call them to see wth is the delay. Their adds and testimonials are great. But when the rubber hits the road, they suck beyond belief. I cancelled my order ad am doing it myself. STILL waiting two days for thier 24-hour e-mail reply. They suck. They are a rip-off. More...
    (Legal Services)
    Realattorney's Picture   Realattorney    9 Comments   Comments
  • Legalzoom



    I had Legalzoom prepare an LLC. They misspelled my business name. I had to file amendments to repair it and get all new documentation. But the worst part is they enrolled me with a registered agent that keeps billing me. I was not advised that I could be my own agent. I filed a change with the state no problem. Business was not in good standing for failure to report. Still, National Registered Agents continue to bill me. Not cool. Called NRAI and they said I was required to submit a cancellation in writing to cease their services but I would still be required to pay bill. This is the first... More...
    (Legal Services)
    rrfireman's Picture   rrfireman    11 Comments   Comments
  • Bad Advice



    I called to set up a new medical PA. I was advised on certain documents, but these were not the ones I needed. In addition, I had to call and follow-up on my tax ID because they never did. Then, as I went forward with a new business, an advisor realized the corp. was wrong, so I had to pay an attorney to redo everything. Legalzoom claims no responsibility and refuses any refund. STAY AWAY. More...
    (Legal Services)
    surgeonsp's Picture   surgeonsp    0 Comments   Comments
  • LegalZoom



    I was referred to LegalZoom through a friend of a friend. they seemed pretty ok at first, but then what's so difficult about typing up a form that you supply all the info for anyways! the headaches started as soon as I had to get the authorities involved. first LegalZoom gave me an outdated address for service of the corporation I was taking to court. so I had to ask the court to dismiss the case since I got notice back from the sheriff less than 2 weeks before court date. then LegalZoom supplied me with an outdated form for dismissal which the court didn't accept. so I went... More...
    (Legal Services)
    andrek's Picture   andrek    0 Comments   Comments
  • Actual Price Misleading



    Legalzoom webpage is very misleading. The Premium Package advertised at $359.00 actually cost me over $800.00! They provided no itemized bill and I had to wait unitl Monday to call. Called the CSR the next day for and explaination. Then i got this itemized list and realized there is little to no benefit in chosing their Premium Package. I asked to cancel and they became argumentative and dismissive. Monique atated that there was nothing they could do. Very disgusted customer. More...
    (Legal Services)
    hal59's Picture   hal59    2 Comments   Comments

Legalzoom.com Reviews By Product


Legalzoom.com Comments


coffeetime says: (2 months ago)
 0
I love Legalzoom.com. I have received nothing but support, quick responses and an LLC since sighing up with them. I will continue to recommend their service and am grateful they were there when I needed them!



KristinaNet says: (2 years ago)
 0
I filed an LLC with Legal Zoom on Sept.24th and was told it would take 20 days to complete, even less because NY Clerks Office is pretty quick and not overloaded with work. I received my LLC package 40 days later!!! Not only that but the LLC address clearly stated a Brooklyn Address, however, Legal Zoom filled it as NEW YORK county. Brooklyn is KINGS county! Seriously? The sole purpose of hiring a company to file for you is to avoid the headache of filing one on your own. To make matters worse, I was told by Legal Zoom that I would have to pay additional fees in order to correct a mistake they were supposed to have spotted in the first place. After all, isn't that what professionals are paid to do? They claim I entered New York County but I'm sure I left it blank (This is where they were supposed to do what they get paid to do). Like I said before, the whole point of paying a professional, e.g. Legal Zoom, to file an LLC was to avoid any mistakes in the process! But they're just paid to process. I would not recommend this company. Might as well do it yourself.



mckella says: (5 years ago)
 0
Horrible experience. very unorganized, made mistakes on my application as had a person as the contact with the state I did not know; one dept said not work with another dept? Follow up poor. I went with another company next time around with no problems. Legal Zoom was a nightmare to work with!




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